Services
I listen to both sides of a business relationship to bridge the gap between a service provider’s intention and their
client’s reality.
Customized business development support that helps your team keep strategies moving forward.
Turn your unique value into messaging that builds trust, strengthens relationships, and drives growth.
Client Listening Programs
Client feedback is an essential part of business development. However, professional organizations often lack structured, third-party feedback due to time constraints, limited resources, internal bias, or fear of reputational risk.
I work with the relationship partner to develop and execute a client feedback program to help them achieve their goals.
1. Discovery & Strategy
Develop a customized client feedback strategy based on your client’s history and tailored to your business goals.
2. Conduct Client Interviews
Lead thoughtful one-on-one conversations at the time and place most convenient for your client, either in person or via video call, designed to uncover honest insights, success stories, relationship risks, and opportunities.
3. Analyze & Present Findings
Identify trends, opportunities, strengths, and areas for improvement through a strategic review of the feedback gathered and present a comprehensive report.
4. Deliver Actionable Recommendations
Translate client insights into a practical, actionable strategic plan that improves communication, strengthens relationships, and enhances your client’s experience.
5. Implement & Support Growth
Empower teams with a structured relationship-building system that combines a practical toolkit, personalized coaching, and measurable accountability to strengthen client relationships and generate new business.
Business Development Support
Key Areas of Support
Relationship Management
Retention-focused client journey mapping
Develop consistent client experience strategies
Create, implement, and manage client feedback programs
Build personalized client relationship plans
Design systems to track relationship activity and growth opportunities
Identify referral sources and partnership opportunities
Build referral outreach and follow-up processes
Coaching: One-on-one or Team-based
Customized relationship-building and networking strategies
Strengthen internal collaboration to uncover cross-selling opportunities and unlock revenue
Relationship building toolkit
Mini-Strategy Sessions
Communication Services
Assess & Align
Evaluate the organization’s current communication approach — internally and externally — to identify gaps, inconsistencies, and opportunities. Through leadership interviews, align messaging with goals, culture, and client experience.
Develop the Communication Strategy
Create a clear, actionable communication framework that defines key messaging, target audiences, communication channels, and brand positioning. This includes guidance for client communications, internal updates, thought leadership, and business development efforts.
Implement & Activate
Support the rollout of the strategy across the organization through communication templates, leadership messaging, team alignment, and practical tools that help teams communicate more consistently and effectively with clients, colleagues, and prospects.
Measure & Refine
Monitor engagement, gather feedback, and evaluate what is working. Refine messaging and communication practices over time to strengthen relationships, improve collaboration, and support long-term business development goals.